Cookie and Privacy Policies

Cookie Policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, the information we collect using cookies and how that information is used.  For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

What are cookies?

Cookies are small text files that are used to store small pieces of information.  They are stored on your device when the website is loaded on your browser.  These cookies help make the website function properly, make it more secure, provide better user experience, and help us understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes.  First-party cookies are mostly necessary for the website to function the right way and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential:  Some cookies are essential for you to be able to experience the full functionality of our site.  They allow us to maintain user sessions and prevent any security threats.  They do not collect or store any personal information.

Statistics:  These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc.  These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing:  The information stored in these cookies may be used by the third-party ad providers to show you ads on other websites.

Functional:  These are the cookies that help certain non-essential functionalities on our website.  These functionalities include embedding content like videos, maps, weather or sharing content of the website on social media platforms.

Privacy Policy

Last updated: April 09, 2021

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our website and tells you about your privacy rights and how the law protects you.

We do not collect personal data through our website.  Payments made to the Town of Langford through the nCourt system are subject to their Privacy Policies.  The information that you provide to us within our office and through ePayments is confidential.  We will not discuss your account with family members, government agencies, *landlords (see below information), rental assistance agencies, etc. unless you have given authorization to do so.

*The Town of Langford reserves the right to discuss information regarding unpaid utilities with the owner of the property.

By providing your information in the OneCallNow system, you consent to their Privacy Policies.  We never sell or give out information.  This service is strictly to provide our customers with up-to-date information to keep them informed in the event of problems or disruptions in power service, water, sewer or other natural disasters.

We take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The security of your personal data is important to us, but no method of transmission over the internet, or method of electronic storage is 100% secure.  While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Our service does not address anyone under the age of 13.  We do not knowingly collect personally identifiable information from anyone under the age of 13.

Our Service may contain links to other websites that are not operated by us.  If you click on a third-party link, you will be directed to that third-party’s site.  We strongly advise you to review the Privacy Policy of every site you visit.  We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

We may update our Privacy Policy from time to time.  We will notify you of any changes by posting the new Privacy Policy on this page.  You are advised to review this Privacy Policy periodically for any changes.  Changes to this Privacy Policy are effective when they are posted on this page.